Everything you need for omnichannel engagement
From unified messaging to AI-powered automation, Lodgestory gives your team the tools to deliver exceptional customer experiences at scale.
Unified Inbox
Manage WhatsApp, Instagram, Email, SMS, Voice, and Web chat conversations in a single inbox with smart routing.
Bot Journey Builder
Design automated conversation flows with a drag-and-drop visual builder and rich node types.
AI Agents
Deploy intelligent AI agents powered by your knowledge base with custom tool integrations.
Ticketing & CRM
Track customer issues with customizable pipelines, CRM sync, and social media monitoring.
Broadcast & Campaigns
Send targeted WhatsApp and email campaigns with audience segmentation and bounce tracking.
Surveys & Feedback
Collect CSAT, NPS, and custom survey responses directly within your conversation channels.
Analytics & Reporting
Monitor agent performance, SLA compliance, and customer satisfaction with real-time dashboards.
Developer APIs
Integrate WhatsApp, Instagram, Messenger, Email, SMS, Push, and Voice via RESTful APIs.
Web Chat Widget
Embed a chat bubble on any website — visitors land in the same inbox as WhatsApp and Instagram, with bot journeys, media upload, and custom theming built in.
AI Assistant Connector (MCP)
Connect Lodgestory to Claude and ChatGPT via the Model Context Protocol — run calls, chats, contacts, and reports in natural language, secured with OAuth.